The Forgotten Frontline: Recognising Prisoner Custody Officers Across the UK
When we talk about the justice system, most people think of prison officers, police, or probation staff. Their work is visible and often discussed. But there is one group of professionals who rarely get the recognition they deserve — Prisoner Custody Officers.
Across the United Kingdom, Prisoner Custody Officers (PCOs) carry out a vital role that keeps the justice system moving. Every day, they are responsible for transporting prisoners between courts, prisons and police stations, ensuring individuals arrive safely, securely, and on time for hearings and legal processes.
Their work does not stop at transport. Escort officers supervise prisoners in court custody areas, accompany them into courtrooms, and remain responsible for their safety and security throughout the day. They often work in confined environments, manage individuals at difficult moments in their lives, and deal with situations that can quickly become unpredictable.
It is a role that requires professionalism, resilience and constant awareness. From early morning collections to late returns, from busy court cells to secure transport vehicles, Prisoner Custody Officers operate under pressure to maintain both security and care.
At times, the risks are very real. Escort staff can face aggression and confrontation, and there have been incidents where individuals attempted to stop prison transport vehicles in an effort to free prisoners. Although rare, such situations highlight the level of responsibility and potential danger involved in the role.
A tragic reminder of these risks came in 2015, when Prisoner Custody Officer Lorraine Barwell was fatally assaulted while escorting a prisoner at court. Her death brought national attention to the dangers faced by those carrying out these duties.
Despite their importance, this profession is often overlooked in wider discussions about the justice system.
At UKPS Network, we would like to thank all Prisoner Custody Officers across the UK for the vital service they provide every day. We wish you all a safe duty.
UKPS Network Team